UCF Tackles Ticketing Issues, Aims to Prioritize Dedicated Fans
UCF’s football program, fresh into its second year in the Big 12, has faced its share of struggles, both on the field and off it. Despite a challenging start to their new conference life, the Knights are also dealing with a significant issue in their ticketing process—one that has sparked frustration among some of their season ticket holders.
The Ticket Resale Problem
Recently, UCF’s athletic department sent out an email to approximately 600 season ticket holders, addressing a growing problem: certain fans were purchasing tickets not for their own use, but with the intent to resell them on the secondary market. This practice has been frustrating for the university, as it means fewer tickets are actually getting into the hands of dedicated UCF supporters who want to attend games in person.
The email was meant to target only those who were reselling tickets, but it inadvertently reached more fans than intended, causing confusion and concern among some of UCF’s loyal season ticket holders.
A Clarification from UCF’s Athletic Director
Terry Mohajir, UCF’s athletic director, responded quickly to address the situation and clear up the misunderstanding. He acknowledged the confusion caused by the email and apologized for any inconvenience it may have caused to season ticket holders who were not involved in reselling tickets.
In a statement, Mohajir explained, “I want to acknowledge that we missed the mark yesterday in clearly communicating with some season ticket holders. The email was intended to reach only those accounts who purchase season tickets with the sole intent to resell. Unfortunately, the email went to 600 accounts, some of which were misidentified as ticket brokers.”
Moving Forward: Priority for True Fans
UCF is focused on ensuring that season tickets are allocated to passionate and dedicated fans. The university plans to prioritize these supporters for seating upgrades and intends to accommodate as many fans as possible from their growing waitlist for tickets.
“We want UCF fans in our best seats,” Mohajir emphasized. “Our intent is to prioritize our dedicated fans by offering upgrade opportunities to those who actively use their tickets before potential brokers.”
The Future of UCF Football
The Knights are hoping for better success both on the field and in the stands as they prepare for the 2025 season. They will open the season against Jacksonville State on August 28. UCF’s focus on creating a home-field advantage and fostering a passionate fanbase will be critical as they continue to adjust to their new conference environment.
This situation, while frustrating for some, highlights UCF’s efforts to improve the fan experience and make their stadium a true home for their most dedicated supporters.
